Related Articles
Browser & Technical Issues
Unsupported Browser or Outdated Version Error Message: “Browser not supported” or display issues Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the ...
Login & Authentication issues
Password Error Message: “Invalid password” Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials. Account not yet activated - ...
Registration & Account setup issues
Email already registered Error Message: “User already registered” Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance. Weak or Invalid ...
Email & Notification issues
Not receiving emails Issue: Missing activation or notification emails Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.
Additional troubleshooting tips
Clear Browser Cache and Cookies: This can resolve unexpected behavior or loading issues. Try a Different Browser or Device: Helps determine if the issue is browser or device-specific. Disable VPN or Proxy: These can sometimes interfere with portal ...