Registration & Account setup issues

Email already registered

1. Error Message: “User already registered”
2. Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance.
   

Weak or Invalid password

1. Error Message: “Passwords must match.”
2. Solution: Ensure your password in the Confirm Password field is the same as in the Password field
   

1. Error Message: “Password must be at least 8 characters”
2. Solution: Make sure that your password meets the length criteria.
   

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• Browser & Technical Issues

  Unsupported Browser or Outdated Version Error Message: “Browser not supported” or display issues Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the ...

• Login & Authentication issues

  Password Error Message: “Invalid password” Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials. Account not yet activated - ...

• Email & Notification issues

  Not receiving emails Issue: Missing activation or notification emails Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.

• Security & Access issues

  Session timeout Error: “Session expired” or you are redirected to the Login screen Solution: For security reasons, sessions may expire after a period of inactivity. Log in again to continue your session.

• How to register on Divorce Portal

  The registration process for the Divorce Portal is simple and straightforward. It begins once the client qualifies for our Online Divorce Service in their respective state. After qualifying, the client is recommended to create an account on our ...