Browser & Technical Issues

Browser & Technical Issues

Unsupported Browser or Outdated Version

  1. Error Message: “Browser not supported” or display issues
  2. Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the latest version.

Browser Extensions Interference

  1. Issue: Extensions like ad blockers or password managers may disrupt portal functionality.
  2. Solution: Temporarily disable browser extensions or use the portal in incognito/private mode to prevent interference.

Internet Connectivity Problems

  1. Error Message: “No internet” or “Unable to connect” or page not loading
  2. Solution: Verify your internet connection is stable. If issues persist, try accessing the portal from a different network or device.

    • Related Articles

    • Login & Authentication issues

      Password Error Message: “Invalid password” Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials. Account not yet activated - ...

    • Registration & Account setup issues

      Email already registered Error Message: “User already registered” Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance. Weak or Invalid ...

    • Email & Notification issues

      Not receiving emails Issue: Missing activation or notification emails Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.

    • Security & Access issues

      Session timeout Error: “Session expired” or you are redirected to the Login screen Solution: For security reasons, sessions may expire after a period of inactivity. Log in again to continue your session.

    • Additional troubleshooting tips

      Clear Browser Cache and Cookies: This can resolve unexpected behavior or loading issues. Try a Different Browser or Device: Helps determine if the issue is browser or device-specific. Disable VPN or Proxy: These can sometimes interfere with portal ...