Registration & Account setup issues

Email already registered

1. Error Message: “User already registered”
2. Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance.
   

Weak or Invalid password

1. Error Message: “Passwords must match.”
2. Solution: Ensure your password in the Confirm Password field is the same as in the Password field
   

1. Error Message: “Password must be at least 8 characters”
2. Solution: Make sure that your password meets the length criteria.
   

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• Browser & Technical Issues

  Unsupported Browser or Outdated Version Error Message: “Browser not supported” or display issues Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the ...

• Login & Authentication issues

  Password Error Message: “Invalid password” Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials. Account not yet activated - ...

• Email & Notification issues

  Not receiving emails Issue: Missing activation or notification emails Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.

• Security & Access issues

  Session timeout Error: “Session expired” or you are redirected to the Login screen Solution: For security reasons, sessions may expire after a period of inactivity. Log in again to continue your session.