Email & Notification issues
Not receiving emails
- Issue: Missing activation or notification emails
- Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.
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Common review & notarization issues
Disapproved documents and revision fees In cases where the documents are disapproved by either petitioner or respondent it usually means that a revision of a document is required. This revision sometimes can come free of charge if the changes are ...
Login & Authentication issues
Password Error Message: “Invalid password” Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials. Account not yet activated - ...
Browser & Technical Issues
Unsupported Browser or Outdated Version Error Message: “Browser not supported” or display issues Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the ...
Registration & Account setup issues
Email already registered Error Message: “User already registered” Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance. Weak or Invalid ...
Security & Access issues
Session timeout Error: “Session expired” or you are redirected to the Login screen Solution: For security reasons, sessions may expire after a period of inactivity. Log in again to continue your session.