Email & Notification issues
Not receiving emails
- Issue: Missing activation or notification emails
- Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.
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Common review & notarization issues
Disapproved documents and revision fees In cases where the documents are disapproved by either petitioner or respondent it usually means that a revision of a document is required. This revision sometimes can come free of charge if the changes are ...
Login & Authentication issues
Password Error Message: “Invalid password” Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials. Account not yet activated - ...
Browser & Technical Issues
Unsupported Browser or Outdated Version Error Message: “Browser not supported” or display issues Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the ...
Registration & Account setup issues
Email already registered Error Message: “User already registered” Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance. Weak or Invalid ...
Refund policy
We understand that beginning the divorce process is a significant step, and we aim to be as transparent and supportive as possible throughout your journey. This Refund Policy page has been created to help you understand how refunds are handled, under ...