Login & Authentication issues
Password
Error Message: “Invalid password”
Solution: Ensure that the email and password are entered correctly, paying attention to case sensitivity. If forgotten, use the “Forgot password?” link to reset your credentials.
Account not yet activated - User register
Error Message: “Your account is being created, please try again in 30 seconds.”
Solution: Wait for a while, then try again
Wrong credentials
Error Message: Please use the same email address you used to Create the Case. If the error keeps happening, please contact support at support@centurylegal.com
Solution: Please check if the email you are using is the one you began the divorce process with. If yes, contact our customer support.
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Security & Access issues
Session timeout Error: “Session expired” or you are redirected to the Login screen Solution: For security reasons, sessions may expire after a period of inactivity. Log in again to continue your session.Common review & notarization issues
Disapproved documents and revision fees In cases where the documents are disapproved by either petitioner or respondent it usually means that a revision of a document is required. This revision sometimes can come free of charge if the changes are ...Browser & Technical Issues
Unsupported Browser or Outdated Version Error Message: “Browser not supported” or display issues Solution: Use a modern, up-to-date browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure your browser is updated to the ...Registration & Account setup issues
Email already registered Error Message: “User already registered” Solution: If you’ve previously registered, use the “Forgot password?” option to reset your password. If you believe this is an error, contact support for assistance. Weak or Invalid ...Email & Notification issues
Not receiving emails Issue: Missing activation or notification emails Solution: Check your spam or junk email folders. Add the portal’s email address to your contacts or safe sender list to ensure future emails are received.