How to reactivate a paused divorce case?
At any stage of life, even the best-laid plans can change. We know that starting the online divorce process is a big step, and sometimes, clients need to pause midway through the journey. Whether you're taking time to reconsider, dealing with unexpected personal matters, or facing temporary financial limitations — it's okay. That’s why our system is built with flexibility in mind.
If you began your divorce process with us but didn’t complete it, you can absolutely return and pick up where you left off. Your information is securely stored, and we’ve made it simple to reopen your closed case whenever you’re ready — no need to start over.
Why was my case paused?
Cases are typically marked as “closed” / “completed”, it means that the documents were completed & sent to the customer.
Here are some common reasons a case may be paused:
- Inactivity: No questionnaire activity or client response for 30+ days
- Unpaid balance: The required payment for document preparation or filing wasn’t completed
- Missing materials: We didn’t receive necessary signatures or uploads
- Communication breakdown: We were unable to reach you after multiple follow-ups
Importantly, pausing a case doesn’t erase your data. It simply pauses the process and flags your case as inactive in our system. Everything you've submitted — your answers, case notes, any drafted documents — remains safely stored under your original Case ID.
The good news: You can reactivate your case at any time
When you're ready to continue, we’ll help you get back on track quickly and efficiently. You won’t lose your progress, and you won’t need to re-do your entire questionnaire. You’ll simply need to notify us and submit a one-time $75 reactivation fee (for cases that are 6-12 months old) or a one-time $150 (if the case is older than 1 year).
How to reactivate your case
Reopening your case is a straightforward process designed to minimize hassle and save time. Here’s how it works:
- Reach out to our support team
Contact us via live chat or email. Just let us know that you'd like to reopen your case and provide your full name and, if possible, your Case ID. - We’ll verify your status
Our team will locate your case and confirm whether it’s eligible for reactivation. (Nearly all inactive cases are eligible unless a court filing has already taken place.) - Submit the reactivation fee
We’ll send you a secure payment link to complete the $75-150 reactivation fee, which covers the cost of restoring, reviewing, and updating your case file. - We restore your access
Once payment is received, your case will be reopened within 1 business day. You’ll regain access to the client portal, your questionnaire, and any drafted documents. - You continue where you left off
Update any information if needed, review your progress, and proceed to the next step in your divorce journey.
What’s Included in the reactivation
By reopening your case, you’ll retain:
✅ Full access to your original questionnaire answers (if the case is over 1 year old, you will need to fill the questionnaire again)
✅ Any drafted documents (such as your petition, waiver, or settlement agreement)
✅ Message history with your assigned document specialist or paralegal
✅ Notes, instructions, or checklists related to your filing process
✅ Any documents previously uploaded or reviewed (upon request)
Can I make changes after reactivation?
Absolutely. If your living situation, agreements, or personal circumstances have changed since your last login, you’ll have the chance to revise your questionnaire answers. Once updated, our team will redraft your paperwork to reflect the new details — ensuring everything stays accurate and court-compliant. It’s encouraged to send all the changes that came to be in the meantime before making the payment.
Need more time before resuming?
Not quite ready to continue but don’t want to lose your place? Let us know. In some cases, we can place your file on an extended hold (without triggering closure) as long as you check in periodically. However, once a case has been paused, reactivation will still require the $75 or $150 fee (depending on the age of your file).
Summary of reactivation details
Final thoughts
Starting a divorce is a significant decision. If you had to step away from the process, it doesn’t mean your progress is lost. With our case reactivation option, you can resume the process at your own pace — without redoing what you’ve already accomplished.Whether it’s been a few weeks or a few months, we’re here when you’re ready to move forward. Your case, your timeline.If you'd like help reopening your case now, contact our team — we’ll get everything reactivated and guide you through the rest of the process with care and clarity.
Related Articles
How do we make a remote divorce possible
The entire divorce process with Century Legal’s Florida Online Divorce can be completed remotely from the comfort of your home on your computer or mobile device. From qualifying and document preparation to final court filing, all steps are performed ...Glossary of Divorce Terms
This glossary defines the most common terms you'll encounter during an uncontested divorce process. It’s designed for spouses filing without an attorney and aims to simplify the language used in court documents, petitions, agreements, and notices. ...Online divorce prequalification
We understand that navigating divorce can feel overwhelming, especially when you’re not sure if you meet the legal requirements to proceed online. That’s why we’ve developed a user-friendly Initial Qualification Questionnaire available right on our ...Uncontested divorce with assets
When filing for an uncontested divorce in Florida, one of the most important aspects that spouses must address is the division of assets. Florida follows the principle of equitable distribution, which means that marital assets should be divided ...Uncontested divorce with property
One of the most important aspects of any divorce in Florida—whether contested or uncontested—is the division of property. In an uncontested divorce, the process is simplified because both spouses agree on who gets what. However, the agreement still ...