Case processing dee – Non-refundable

The case processing fee of $50 is required to open your case file and set up your client account. Once this fee is paid, we create your personal online account and grant you access to our secure client area. At this stage, administrative steps are taken immediately to set up your case in our system.

Service Fee – Conditional refunds available

In addition to the case processing fee, you will be asked to pay a service fee that covers the preparation and handling of your divorce case by your assigned case attorney and their legal team. This service fee may be paid in full or in installments after your account is created.

A refund of the service fee may be possible under very specific conditions:

1. You have not submitted your online questionnaire;
2. You have not communicated with your assigned attorney through the client area; and
3. You formally request a refund by sending us an email.

If all of these conditions are met, your request will be evaluated, and you may be eligible for a refund of the service fee minus a $50 administrative refund processing fee.

However, once you submit the online interview or communicate with the attorney’s office in any way, your case is considered in progress. At that point, the legal services have begun, and because legal services cannot be undone, the service fee becomes non-refundable in full.

Legal services cannot be unrendered

It’s important to understand that once legal services begin—whether through the processing of your online interview or communication with your attorney—those services are considered delivered. Legal work is not a physical product that can be returned, nor can it be “canceled” retroactively.

For this reason, if you move forward by submitting your case data or interacting with your assigned attorney or their staff, you are no longer eligible for a refund, regardless of whether or not your documents have been printed or submitted to the court.

Scenarios that Do Not Qualify for a refund

We recognize that each client’s circumstances are unique. However, there are a number of situations that, while unfortunate, do not qualify for a refund of either the case processing fee or the service fee.

Examples include—but are not limited to—the following:

1. You and your spouse reconcile and decide not to proceed with the divorce.
2. You experience a personal tragedy, such as the death of your spouse.
3. You change your mind after initiating the process.
4. You discover you are ineligible to file for divorce in the state you selected.
5. You encounter technical issues, such as trouble printing your documents.
6. Your spouse refuses to cooperate or declines to sign.
7. Your case becomes contested or your spouse hires an attorney.
8. You decide to retain a different attorney partway through the process.
9. You claim credit card fraud or misuse without cause.
10. You request a refund based on a delay outside our control (such as delayed court timelines or third-party notarization).
11. You fail to request corrections or adjustments to the documents provided.
12. You make edits to the legal documents on your own, outside our platform.

While we truly sympathize with clients in any of the above situations, the refund policy is designed to reflect the time, effort, and legal commitment made by our attorneys and staff once a case has been initiated.

Requesting a refund

If you believe you qualify for a refund, the first step is to contact us by email to request a refund. Our support team will email you the Terms of Service, which you need to accept by writing a written acceptance.

It is essential that you follow all instructions carefully. Refund requests that do not follow the provided process or omit necessary information will not be considered valid and will be automatically denied.

A member of our Finance Department will review the case and determine whether a refund is warranted under the terms of our refund policy and service agreement.

Administrative fee for approved refunds

If a refund is granted, it will be subject to a $50 administrative refund processing fee. This fee covers the internal cost of processing and issuing the refund and applies to all approved service fee refunds.

This means that even if you qualify for a refund under our policy, the refund amount you receive will be your original service fee minus $50.

This processing fee is non-negotiable and applies to all eligible refunds.

How refunds are issued?

All approved refunds are returned to the original credit card used at the time of purchase. Refunds cannot be issued to alternative cards, debit accounts, or via check.

Please note that while we process refunds promptly upon approval, we do not have control over how quickly your credit card company or bank posts the credit to your account. If you have received notification from us that your refund has been processed, we recommend contacting your credit card provider directly for more details on when the funds will appear in your account.

Refunds outside of the Service Guarantee

On rare occasions, and solely at the discretion of your case attorney, a refund may be granted outside the conditions of the refund policy. This is not guaranteed and will only occur under exceptional circumstances. The $50 administrative fee still applies in these cases.

Please note that such discretionary refunds are exceptions, not the rule, and should not be expected unless explicitly offered by your case attorney.

Final thoughts

We value our clients and want to ensure each person who begins the divorce process with us feels supported and respected. However, we must also protect the integrity of our legal services and the efforts of our professional staff.

This refund policy is designed to balance both of those priorities by being clear, fair, and upfront. If you have any questions or concerns about your eligibility for a refund—or anything else related to your case—please don’t hesitate to contact us.

We are here to help you every step of the way.